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Shipping, Fees, and Returns

Local Orders

  • Packages will be sent via Abest Express with tracking number
  • Estimated delivery times:
    • Metro Manila - within 1-2 business days
    • Provincial - within 2-5 business days
  • You may track your package here: http://www.abestexpress.com/Tracking.php
  • Estimated delivery schedules are on top of our 3-5 day processing time (1-2 weeks during sales)
  • Combining of orders is allowed if your order hasn't been packed yet. Kindly send me a message for more info.

International Orders

  • Packages will be sent via Xend Express (Premium Registered Mail) with tracking number.
  • Estimated shipping time: 10-40 business days from the date of shipment
  • Estimated delivery schedules are on top of our 3-5 day processing time (1-2 weeks during sales)
  • Please note that this may take longer than usual during holidays
  • You may track your package here: http://tracker.xend.com.ph/
  • No insurance included.
  • Combining of orders is allowed if your order hasn't been packed yet. Kindly send me a message for more info. 

Shipping Fees

  • Local Orders:
    • Metro Manila - PHP 50
    • Provincial - PHP 75
  • International Orders: USD 6 flat rate, with tracking

Returns

Refunds can be requested at the following circumstances:

  • You received faulty products
  • You received the wrong item. You must return the item at your expense and the item must be unused.

Orders with the following circumstances cannot be refunded:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, natural disaster, lost in the mail)
  • Refund requests can be submitted within 5 days after receiving the faulty product. Please email me at dawn@daintyfox.com (containing pictures of the faulty product if possible) or send a message via the contact page to do so.
  • Your refund will be processed, if approved, within 15 days. Credit will automatically be applied to your PayPal or original method of payment.